Business Transformation Manager

Job Description

First Hawaiian Bank is seeking a Business Transformation Manager to join our Deposit & Lending Services Department.

Monday to Friday 8:00AM – 5:00PM (hours may vary)

The salary range for this role is $130,000 to $146,000/yr; commensurate with experience. The successful candidate will be hired for the level of the position that aligns with their experience.

Leads strategic business transformation and continuous improvement initiatives across Consumer Products value chain, with accountability for identifying opportunities that both optimize existing operations and reimagine how the business can run to better serve customers, reduce risk, and improve performance. This role continuously evaluates industry and operational trends, emerging technologies, and internal capabilities to propose and execute initiatives that transform the Consumer Credit operating model—including systems, applications, workflows, and servicing approaches.

Partners with leadership and cross‑functional stakeholders within Consumer Credit Products, Consumer Credit Center, and Consumer Credit Service Center to ensure performance meets internal and external service level expectations while maintaining strong adherence to audit, risk, compliance, and regulatory requirements. Uses data‑driven insight, structured problem‑solving, and change leadership to deliver measurable outcomes, build sustainable capabilities, and elevate the division’s long‑term competitiveness.

The ideal candidate will have:

• Bachelor's degree in business, finance, relevant discipline, or equivalent experience required.
• Master’s degree in business, finance or related field.
• Lean Six Sigma (Green or Black Belt) Certification or equivalent experience desirable.
• Five (5) years' work experience in process improvement or operations, with responsibility for conducting operational process reviews and leading process redesign initiatives.
• Two (2) years’ experience leading teams.

Required experience may be obtained concurrently.

• Exceptional attention to detail, structure, and analytical rigor, with the ability to evaluate complex processes, financial impacts, operational risks, and transformation opportunities with precision and clarity.
• Demonstrated ability to lead and influence cross‑functional teams, driving alignment, shared ownership, and coordinated execution across departments where resources do not directly report to this role. Strong facilitation, communication, and relationship‑building skills are essential.
• Proficient in deconstructing and articulating complex end‑to‑end processes using structured business process methodologies (e.g., Lean, Six Sigma, journey mapping), and translating them into clear, actionable, and consumable components.
• Highly effective conceptual and strategic thinking skills, with the ability to quickly grasp new ideas, assess emerging challenges, and adapt to evolving priorities in a fast‑paced, dynamic environment. Demonstrated capability to identify root causes and design practical, sustainable solutions.
• Strong leadership capabilities in developing and upskilling teams, including coaching others in process management, operational excellence, and transformation methodologies; fosters a culture of continuous improvement and capability building.
• Strong organizational and execution skills, with the ability to manage multiple simultaneous initiatives, maintain systematic follow‑through, and ensure timely delivery of high‑quality work.
• Advanced analytical and problem‑solving skills, including the ability to assess processes across time, volume, cost, and operational context to derive meaningful insights and recommendations.
• Excellent interpersonal and influencing skills, with the ability to motivate, persuade, and engage stakeholders at all levels. Demonstrated tact, discretion, and professionalism when navigating sensitive issues, competing priorities, and complex organizational dynamics.
• Proficiency with technology and process‑enablement tools, including workflow management systems, process documentation platforms, productivity applications, and automation‑enabling technologies. Ability to partner effectively with Technology, Operations, Risk, and Compliance to integrate systems and controls into future‑state designs.