Program Coordinator II

Project Support and Documentation

• Works closely with the project team to support the development of artifacts and project material used in the project management process.
• Supports the collection of project performance data and develops reports and presentations for executive and project staff.
• Oversees the organization of project documents, using available technical tools (e.g., SharePoint, PowerPoint, Excel).
• Includes project schedules, matrices, requirements, document maintenance, analytical charts and graphs, research summaries, etc.
• Designs project plans including activities, resource requirements, deliverables and expected outcomes for each project phase under the direction of the project team.
• Engages internal and external stakeholders during project planning and implementation as required.
• Coordinates, compiles and reports on the project status for all projects.
• Schedules meetings, captures notes and action items.
• Documents project issues as they arise, works with project team members to assign accountability for issues and monitor efforts toward resolution.
• Regularly assesses the status of outstanding issues, expected resolution dates, and impact to overall schedule and budget.
• Communicates resolution delays to the project team and works to provide alternative solutions and recommendations for resolution, including impact to project schedule.

• Supports day-to-day execution and maintenance of assigned products, benefits, and health programs across the commercial portfolio.
• Coordinates cross-functional activities required to implement product and benefit changes, ensuring alignment with timelines and operational readiness.
• Maintains product documentation, inventories, and reporting to support accurate and up-to-date product information.
• Serves as a central point of coordination for product/program-related requests, tracking intake, assignments, and deliverables.
• Supports lifecycle activities including product launches, enhancements, renewals, and retirements.
• Supports go-to-market strategy, marketing and communications.
• Assists with operational readiness, validation activities, and identification of risks or issues impacting implementation.
• Ensures documentation, approvals, and materials are complete, organized, and aligned with governance and compliance requirements.
• Coordinates with internal stakeholders and external vendors to support ongoing operations and issue resolution.
• Maintains SharePoint sites, submits Workfront requests, IT Demands, reporting, and updates dashboards.
• Identifies and implements opportunities for process improvements in operational workflows.

• Performs all other miscellaneous responsibilities and duties as assigned or directed.