Senior Manager, Process Optimization

The Senior Manager, Process Optimization within the Center of Excellence (CoE) for Trial Operations, under the direction of the Associate Director/Director, Clinical Operations, is responsible for executing strategic initiatives that enhance operational efficiency, quality, and scalability across clinical trial execution. This role focuses on designing, implementing, and optimizing processes, tools, and systems that support global clinical operations. The Senior Manager will collaborate cross-functionally to drive continuous improvement, standardization, and innovation, ensuring alignment with regulatory requirements and organizational goals.

This role act as a key contributor in advancing operational excellence across the clinical development portfolio.

• Implement process improvement initiatives across clinical operations and Clinical Management.
• Evaluate existing workflows and systems to identify inefficiencies and recommend scalable, compliant solutions.
• Proactively engage stakeholders to gather insights and feedback, identifying opportunities to drive optimization of Clinical Management and cross-functional processes related to trial conduct that support operational efficiency and quality.
• Facilitate the development of process maps, SOPs, work instructions, and training materials to support optimized operations.

• Support adoption of standardized processes and best practices across global teams developed by the Clinical Operations CoE.
• Act as a subject matter expert (SME) in operational excellence, providing guidance and mentorship to cross-functional stakeholders.
• Document processes and contribute to training materials as needed to promote a culture of innovation and quality.

• Define and monitor key performance indicators (KPIs) and metrics to assess process effectiveness and operational health.
• Analyze performance data to identify trends, gaps, and opportunities for improvement.
• Prepare analyses and summaries and support with present findings and recommendations to senior leadership to inform strategic decision-making.

• Partner with cross-functional stakeholders across applicable departments to ensure alignment and integration of process improvements.
• Collaborate on the development and refinement of joint processes, tools, and systems to enhance operational efficiency and compliance.
• Support cross-functional working groups and governance forums focused on operational excellence.
• Partner with external service providers (e.g., CROs, technology vendors, consultants) to align on process optimization goals and ensure consistent execution across outsourced activities.

• Support with the developing and executing of change management strategies to support adoption of new processes and systems.
• Engage stakeholders at all levels to gather feedback, build consensus, and ensure successful implementation of initiatives.
• Foster stakeholder engagement through transparent communication, training, and support to drive behavioral change and long‑term adoption.
• Implement effectiveness checks (e.g., post‑implementation assessments, stakeholder feedback loops, performance audits) to evaluate the success of change initiatives.
• Use data‑driven insights to refine change strategies and ensure continuous improvement.
• Maintain a continuous improvement roadmap aligned with organizational priorities and regulatory expectations.

• Ensure all process optimization efforts comply with GCP, ICH guidelines, and applicable regulatory requirements.
• Collaborate with internal teams to support QMS CAPA implementation related to operational process improvements identified via audits and inspections where applicable.

• Bachelor’s degree in life sciences, business, or related field (advanced degree preferred).
• Minimum 6+ years of experience in clinical operations, process improvement, or operational excellence within the pharmaceutical or biotech industry.
• Strong knowledge of clinical trial processes, regulatory…