Admin, Business, Regulatory Compliance Specialist

Job Location & Schedule

Fully in-person on Oahu, Monday‑Friday daytime. Locations:
Ala Moana or Kapolei.

Contract position based out of Honolulu, HI.

Pay range: $19.00 – $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

• Assist customers in a timely and accurate manner through phone interactions.
• Maintain performance standards for quantity, timeliness, accuracy, and quality while responding to inquiries.
• Conduct research for routine inquiries and apply basic analytical and problem‑solving skills to resolve issues.
• Manage inventory of inquiries and coordinate with departments.
• Resolve customer interactions by documenting and closing cases.
• Collaborate with peers, management, and other business areas to ensure accurate and quality resolutions while adhering to performance guidelines.
• Service customers through various channels, including written or online inquiries, in‑person interactions, or off‑line data and project work.

Fully onsite position in Honolulu, HI.

Position anticipated to close on Jul 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:
  Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector:
  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI):
  We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.