Office Manager, Shipping and Fulfillment

Company Description Kona Earth is a family-run coffee farm located in the heart of the renowned Kona coffee belt, dedicated to nurturing single-estate, 100% Kona coffee from crop to cup. The farm avoids glyphosate and prioritizes sustainability across operations, micro-batch roasting on-site and shipping farm-direct for optimal freshness. In addition to direct-to-consumer e-commerce sales, Kona Earth provides bulk and wholesale coffee to companies and organizations in the US and internationally.

The product range includes premium Kona coffee, artisanal Hawaiian chocolates, Kona coffee rubs, soaps, scrubs, and curated gift bundles. Kona Earth also offers VIP private farm tours and custom farm experiences for travel agents, incentive programs, and corporate outings.

Role Description: We are seeking a friendly, hyper-organized addition to our administrative team. The Office Manager, Shipping and Fulfillment is a full-time, on-site role based in Holualoa, HI. This role oversees day-to-day office operations, including order processing, inventory tracking, and coordination of shipping and fulfillment for retail, wholesale, and corporate customers. Responsibilities include managing e-commerce and wholesale orders, preparing and packaging products for shipment, creating and printing shipping labels, and ensuring accurate and timely deliveries.

The position also handles customer inquiries, supports farm tour and event scheduling, maintains office records and supplies, and ensures office equipment is functioning properly. The Office Manager collaborates closely with the farm, roasting, and sales teams to support smooth operations and a high-quality customer experience.

The ideal candidate has a strong work ethic and terrific people skills. You will be the business owner's right hand, supporting business operations and customer service.

Qualifications

• Strong Communication and Customer Service skills to interact professionally with retail, wholesale, and corporate clients.
• Experience with Administrative Assistance and Office Administration, including scheduling, record-keeping, and managing daily office workflows. Familiarity with Shopify a plus.
• Proficiency with Office Equipment and basic technology tools (computers, printers, shipping label systems, and common office software).
• Organizational and time-management skills to handle multiple orders, deadlines, and priorities in a fast-paced environment.
• Attention to detail and accuracy in order processing, inventory management, and shipping documentation.
• Ability to perform on-site tasks, including packing and handling product shipments, with appropriate physical stamina.
• Experience in e-commerce, retail operations, or fulfillment/logistics is preferred.
• High school diploma or equivalent required; additional training or coursework in business, office administration, or logistics is a plus.