Senior Process Improvement Professional

Position Summary

The Senior Process Improvement Professional is a senior individual contributor within the Business Process Management (BPM) Department responsible for leading complex, cross‑functional process improvement and reengineering initiatives across the credit union. This role designs and drives enterprise process improvements using Lean, Six Sigma, and BPM methods, partners with leaders to implement sustainable change, and ensures consistent process documentation and governance standards.

The position also mentors others and contributes to BPM program maturity by advancing standardized practices, performance measurement, and continuous improvement capabilities.

Base Annual Salary Range: $79,100 - $101,745 per year

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

• Enterprise Process Improvement Leadership Lead the analysis and redesign of high‑impact, cross‑functional processes and deliver measurable improvements in cost, cycle time, quality, and risk.
• Stakeholder Engagement & Executive Influence Build alignment, influence decision‑making, and partner with leaders to resolve complex process challenges and drive outcomes.
• Process Design & Facilitation Facilitate current‑state analysis, root‑cause identification, and future‑state design to ensure scalable, compliant, and effective solutions.
• Governance & Standards Alignment Apply and advance BPM frameworks, standards, and documentation practices to ensure consistency, quality, and enterprise alignment.
• Change Management & Adoption Drive successful implementation through communication, training, and readiness activities to ensure sustained adoption of process improvements.
• Data‑Driven Improvement & Technology Enablement Leverage analytics, automation, and emerging technologies to enhance process performance and enable scalable improvements.

• Advanced knowledge of Business Process Management (BPM), Lean, Six Sigma, or comparable continuous improvement methodologies.
• 4–6 years of related experience in process improvement, operational excellence, or enterprise transformation roles.
• Experience working with senior leadership and influencing decision‑making on complex initiatives.
• Experience applying project management practices to structure, plan, and execute process improvement initiatives.
• Bachelor’s degree or equivalent combination of education and experience.

• Bachelor’s degree in business or related field.
• Experience contributing to process frameworks, standards, or enterprise initiatives.
• Experience in banking, credit union, or regulated financial services environment.
• Proficiency in process modeling tools (e.g., Visio or equivalent).
• Lean, Six Sigma or BPM certifications.

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage:
  Full‑time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering family members. Pre‑tax deductions for a Flexible Spending Plan can be added as early as 6 months in.
• Paid Time Off: 13 paid holidays plus Election Day and up to 2 full days off for Community Service. PTO accrual increases with each year of employment.
• Retirement Savings: 401(k) plan with up to 10% employer contributions, including a 6% match and profit sharing after the first year.
• Transportation Subsidy: 100% bus pass reimbursement or up to $100 subsidy towards parking and pre‑tax deductions.
• Health & Wellness:
  Wellness fairs, flu shot clinics, and on‑site fitness centers.
• Additional Benefits:
  Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities:
  Employee development through in‑person and online training programs, workshops, career development assistance, and tuition assistance.
• Work Environment:
  Modern headquarters prioritize balance between wellness and productivity, offering a variety of amenities. Culture is inclusive and focused on teamwork and community, often described as an 'ohana' or family atmosphere.