FEP Analyst

FEP Analyst

We are seeking a highly motivated and professional to support our Federal Employee Program (FEP) operations. This role is ideal for someone with strong analytical, organizational, and communication skills who thrives in a collaborative environment. While healthcare or insurance experience is preferred, it is not required. This position offers an excellent opportunity to learn and contribute to key business and operational processes supporting our FEP line of business.

• Support business and operational activities within the Federal Employee Program (FEP).
• Learn and assist with processing recoveries for over payments.
• Support claims processing activities and related operational workflows.
• Generate written responses to member and provider correspondence using established templates and free-form communication as needed.
• Collect, analyze, and interpret data to support business initiatives and process improvements.
• Develop and maintain reports, documentation, and testing materials.
• Assist in identifying opportunities to improve operational efficiency and workflow processes.
• Collaborate with internal stakeholders to support projects and day-to-day business operations.

• Experience in an analyst, administrative, operations, customer service, or related role.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications, including Word, Excel, PowerPoint, One Note, and Outlook.
• Ability to interpret and follow written and verbal instructions effectively.

• Insurance or healthcare industry experience (preferred but not required).
• Experience with claims processing, over payment recovery, or correspondence management.
• Familiarity with business process improvement and operational support functions.

• 100% onsite position.
• Schedule:
  
  Monday‑Friday, 7:30 AM‑4:15 PM.
• Location:
  
  Honolulu, HI (Onsite).
• Job Type: Contract.

Pay range: $28.85 – $28.85 per hour.

• Medical, dental & vision.
• Critical illness, accident, and hospital.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (voluntary life & AD&D for employee and dependents).
• Short‑ and long‑term disability.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off / leave (PTO, vacation or sick leave).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.