Facilities and Events Operations Assistant Manager

Position Overview

The Facilities & Events Operations Assistant Manager supports the management and daily business operations of Kupu Culinary by overseeing facility operations, event coordination, client relations, financial administration, vendor management, and operational logistics. This position serves as a key operational partner to the Food & Beverage Manager, ensuring the efficient execution of catering services, food truck operations, facility rentals, and special events while supporting the organization's mission and revenue-generating social enterprise.

The Facilities & Events Operations Assistant Manager exercises independent judgment and discretion in coordinating multiple priorities, managing client relationships, resolving operational issues, allocating resources, interpreting established procedures, and making day-to-day decisions necessary to support business operations. The position regularly manages confidential business information, oversees event logistics, coordinates vendors and community partners, and ensures operational readiness for a wide variety of events and facility activities.

This position directly contributes to the success of Kupu Culinary by promoting operational excellence, exceptional customer service, financial accountability, and effective coordination among staff, customers, vendors, and community partners.

• Conduct oneself with aloha and drive Kupu’s culture
• Conduct oneself with integrity, credibility, professionalism, and commitment to Kupu’s mission
• Exemplify Kupu's mission, culture, and CHOSEN Values in all interactions
• Promote a culture of safety, hospitality, teamwork, and continuous improvement
• Support departmental goals, operational initiatives, and organizational priorities

• Coordinate daily operational activities supporting the Culinary facility, catering operations, and food truck
• Monitor facility readiness and operational needs to ensure efficient business operations
• Identify operational issues and recommend practical solutions to improve efficiency and customer service
• Develop and maintain operational procedures, schedules, and administrative systems supporting program operations
• Coordinate facility usage with internal departments and external community partners
• Ensure operational compliance with organizational policies and applicable permitting requirements

• Independently coordinate multiple catering events, facility rentals, meetings, and special events simultaneously
• Serve as the primary point of contact for clients throughout the planning and execution process
• Assess client needs and recommend appropriate event solutions
• Develop event timelines, logistics plans, staffing coordination, and operational requirements
• Conduct site visits with prospective clients and community partners
• Prepare proposals, Catering Event Orders, estimates, invoices, and related documentation
• Resolve client concerns, scheduling conflicts, and operational challenges using sound independent judgment
• Coordinate event setup, service, breakdown, and post‑event follow‑up
• Monitor event quality standards and customer satisfaction

• Administer Square POS, Square Online, and related business management systems
• Monitor financial transactions to ensure accuracy, completeness, and compliance with organizational procedures
• Review invoices, deposits, and payment documentation prior to processing
• Coordinate vendor payments in collaboration with the Accounting Department
• Reconcile operational records and business transactions
• Prepare operational reports, sales summaries, and financial documentation for management review
• Monitor event budgets and communicate financial impacts to management
• Recommend operational improvements that enhance financial efficiency

• Develop and maintain productive working relationships with vendors, suppliers, customers, and community partners
• Coordinate purchasing activities while ensuring compliance with organizational purchasing procedures and approved budgets
• Evaluate vendor…