Product Manager

Job Summary

PODS is seeking a growth-oriented Product Manager to deliver product and service revenue targets both centrally and as supplemental to the core PODS moving and storage offering. The right candidate will be motivated by revenue generation and charged with designing, managing, and delivering products and services that align with customer and operational needs. This role will work cross-functionally with the sales, media, brand, revenue management, digital, and operations teams to coordinate and drive awareness, conversion, revenue growth, and product development for new and existing product lines and ancillary services.

The right candidate will oversee a multi-million-dollar product portfolio and manage products and services within the ancillary revenue, fee, and core storage product categories.

• Grow PODS awareness and penetration in the self-storage (non-move) usage segment; develop new product offerings that disrupt traditional self-storage options
• Drive operational efficiencies through policy development, improved customer education, and ancillary fee monetization
• Own and manage PODS’ contents protection product line

• Partner with operations to identify new fee opportunities to improve routing optimization and monetize customer-driven inefficiencies; align service policies with operational efficiencies
• Architect the internal and external end-to-end user journey across customer-facing and back-end systems to support new policy and ancillary fee development
• Develop new and enhance existing internal and external communications and education of PODS policies and procedures
• Design and own GTM strategy of new product offerings targeting the self-storage usage segment; educate internal and external customers of new product offerings and elevate self-storage demand and conversion
• Own and manage PODS’ Contents Protection product line
• Identify incremental revenue opportunities across new and existing product/service lines
• Develop, test, and launch new moving and storage ancillary products and services
• Work cross-functionally to identify and evaluate opportunities, develop marketing strategies, build financial models, and create sales and marketing tools to support go-to-market products and services
• Train sales and service center associates and driver teams on products, services, and initiatives; run and support contests to drive awareness and sell-through of ancillary products and new product offerings
• Analyze and measure data; perform frequent ad-hoc analysis to measure performance and gauge results
• Report on results and revenue performance monthly, quarterly, and annually to internal marketing stakeholders and senior leaders across the company
• Continuously research the moving and storage innovation landscape and new ancillary product opportunities
• Ensure legal compliance for customer-facing and employee training for owned products and services. Develop internal education/training & SOPs on relevant product, service, and policies
• Assume other duties and responsibilities as assigned

Reports to VP, Product Marketing.

NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).

• INFLUENCE: Able to use effective communication and interpersonal skills to convince others to accept ideas or goals (with or without the formal authority of a higher position);
  Able to gain agreement and commitment from others to support and implement methods or processes.
• DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external);
  Able to ensure all details are covered and adhere to company policies;
  Able to strive to do things right the first time;
  Able to meet agreed-upon commitments or advise customers when deadlines are jeopardized;
  Able to define high standards for quality and evaluate products, services, and own performance against those standards.
• THINK STRATEGICALLY: Able to see the “big picture” and be future-thinking;
  Able to anticipate future trends and…