Robb Report: Short-Term RSW Guest Experience Manager

Job Summary

The Guest Services Manager at Robb Report is a short-term assignment responsible for supporting and organizing outreach and communication to targeted high-net-worth clients, ensuring their attendance at international luxury curated events.

• General administrative duties for global live media events.
• Maintain database of invite list, event attendees, log all member data, and notes.
• Track attendee outreach efforts and follow up communication schedules.
• Execute personalized guest outreach surrounding specific event invitations.
• Manage all record‑keeping and communications with clients.
• Coordinate distribution of all digital and print invitations, announcements, itineraries, scheduling, etc.
• Collect event payments from guests, coordinate travel logistics, record all payments and distribute receipts.
• Track RSVPs and update internal team on booking pace through weekly reporting.
• Gather, prepare, and distribute biographical information for internal distribution prior to events.
• Fulfill individual special requests, answer program questions, generate FAQs, gather international travel needs (e‑Visa, passport, international driver’s license).
• Gather traveler information for various trips, convey event details and schedules, record signed waivers.
• Work with General Counsel to update and distribute waiver and release forms for events.
• Research prospective guests/attendees across multiple channels.
• Support events on an as‑needed basis (pre‑event planning phase and onsite support).

• Extremely organized and punctual.
• Strong interpersonal communication skills.
• Significant administrative experience.
• Experience in the luxury marketplace or with UHNW individuals.
• Understanding of the yachting industry.
• Positive self‑starter and team player with a can‑do, solution‑oriented attitude.
• Ability to work independently on directed tasks.
• Ability to excel in high‑pressure situations.

Typical wage range: $75k – $85k. Salary may be adjusted based on skills, experience, and internal comparison. The total compensation package includes a full range of medical, dental, vision, HSA, FSA, EAP, life insurance, 401(k) with employer match, paid parental leave, long‑term disability, generous paid time off, pet insurance, and home & automotive insurance.

All employees are covered by the company’s paid health care plan, which covers 100% of monthly premiums for the employee and their family.

No lengthy application procedures are required beyond submitting a resume and cover letter through the standard channel.