Business Analyst

Job Overview

This position is responsible for analyzing business performance to support or develop, and test strategic initiatives in customer management, product/business development, productivity optimization, and sales. The role requires excellent interpersonal skills and the ability to work well under tight time constraints.

• 20% Information Acquisition – compiles information necessary to review and report on the performance of the division, vendors, or customers using the Data Warehouse, Operating Systems, external resources, and/or other resources as required.
• 30% Analysis, Reporting & Recommendations – uses database programs (e.g., Access), spreadsheets, and other statistical and presentation software to analyze acquired information. Evaluates the performance of customers, develops pricing strategies, establishes performance patterns, determines rebate eligibility, and examines base business performance (sales, GP$, ROI, etc.). Some analyses may be periodic (weekly, monthly, quarterly) and others ad hoc. Develops reports and presentations to communicate results and recommends business tactics and strategies based on findings.
• 30% Operational Implementation & Troubleshooting – creates, maintains, and updates sales plans/contracts, rebate frameworks, and customer profiles as necessary; troubleshoots issues, brings discrepancies to upper management’s attention, and prepares documentation related to specific issues.
• 15% Departmental Documentation – prepares and maintains updated documentation on department procedures.
• 5% Participates in special projects and performs other duties as required.

• Excellent organizational, analytical, and interpersonal skills.
• Self‑starter with attention to detail and deadlines.
• Mathematical aptitude and the ability to formulate pricing guidelines.
• Advanced Excel and IS knowledge required.

• Excellent time‑management skills and the ability to prioritize work.
• Ability to set clear team goals, delegate tasks, and set deadlines.
• Very good attention to detail and accuracy.
• Customer service oriented and ability to work with and resolve complex issues.
• Ability to plan and arrange activities.
• Excellent interpersonal communication skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment.
• Ability to multi‑task.
• Ability to manage conflict.
• Capacity to work effectively under pressure.
• Good analysis and problem‑solving skills.
• Oversee multiple and/or complex projects.
• Identify and recommend continuous improvement opportunities.
• Establish productive working relationships at multiple levels within the organization.

Typically, 5 or more years of related experience.

Typically, high school education, vocational training, and/or on‑the‑job training. Bachelor’s degree preferred.

Travel typically less than 10%. Office environment. No special physical demands.

The posted range for this position is $46,541–$81,446, which is the expected starting base salary range for an employee who is new to the role and becomes fully proficient. Factors such as education, prior experience, training, current skills, certifications, location/labor market, and internal equity influence pay within the range.