Client Services Manager

Job Description

Full job description: WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you! Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self‑motivated, and have a relentless drive. While they work hard, they also like to have fun.

We offer flexible hours, competitive pay, and great benefits for both full and part‑time associates.

• Flexible work schedules
• 401(k) retirement plan
• Health Insurance – including Dental and Vision
• Telehealth
• Health Savings Account
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Long Term Care
• Short Term Disability
• Associate Assistance Fund
• Anderson Cares Natural Disaster Fund
• Associate Savings Plan
• Anderson Cares Fund
• Paid Time Off
• Discounts - Cell Phone, Vehicle, Pet Insurance
• Training & Career Development

All benefits subject to eligibility per company policy.

The Client Services Manager's role encompasses the preservation and expansion of our current client base, fostering stronger client connections, and facilitating the acquisition of new clients. They will play a pivotal role in enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team. Additionally, the chosen candidate will take charge of cross‑departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction.

This position involves managing accounts focused on project‑based and/or small continuity accounts, typically ranging from $3 million or higher in volume.

• Develop open and effective channels of communication with each client that can be employed by other departments as well.
• Coordinate internal projects and determine the best utilization of resources to increase execution and customer satisfaction.
• Encourage revenue growth by inspiring clients to purchase additional services.
• Act as the reliable point of contact for each customer that is required to establish a strong business relationship.
• Provide regular updates to clients on the progress of projects and programs that directly affect each client.
• Attend or hold business reviews to assess opportunities for sales.
• Develop and maintain strong internal relationships to maximize field execution.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 0‑3 years experience in account management.
• 1+ years experience in a management position preferred.
• Proven ability to utilize the DASH platform.
• Must demonstrate the ability to meet deadlines.
• Strong communication skills required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.