Onboarding Manager

What you’ll do

• Be client‑facing and help clients onboard their travel programs with GBT.
• Create and maintain detailed project plans on applicable projects.
• Work closely with other teams such as Service Delivery, Commercial, Product Development, and Support.
• Coordinate discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments.
• Configure, test, and conduct troubleshooting of the site, including travel policy, pricing, and PNRs.
• Contribute best practices to improve quality, standardisation and documentation of implementations globally.
• Collaborate with team members and business partners across global Amex GBT locations.
• Contribute to departmental metrics/goals.
• Update management of implementation status on a weekly basis and participate in weekly team meetings.
• Act as a subject‑matter expert.
• Collaborate with Product Development to determine the feasibility of new vendor offerings.
• Create and test implementation processes to support new initiatives.

• Clear communication skills, able to manage a client call in English.
• Analytical and conceptual thinking.
• Ability to work independently while contributing to overall team objectives.
• Previous experience in Project Management (desired).
• Ability to drive results in a P/L environment.
• Knowledge of corporate travel.
• Time‑management, organisational and change‑management skills.
• Excellent relationship management and communication skills (written and verbal).
• Proficiency in PC applications.
• Knowledge of multiple GDS (Amadeus, Sabre, Apollo, Galileo) and online booking tools such as KDS, Concur, Get There and others.
• Capacity to work virtually and strong organisational skills.
• Tenacity – ability to drive change in the face of possible resistance.

Location: IND
0003 - Gurgaon - GBT

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programmes, parental leave, adoption assistance and more.

Travel perks: a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Development: access to over 20,000 courses on our learning platform, leadership courses and new job openings available to internal candidates first.

Diversity, Equity & Inclusion: we champion these values in every aspect of our business at GBT and provide global inclusion groups for discussion and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, colour, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal‑opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.