Manager, Operational Excellence

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Full-time ICP Support Honolulu, HI, US

$97,698.00 To $ Annually

Position Function:

Governance programs for the Office of Change Management. Works with business-unit leaders and process owners to monitor operational risks and controls, coordinate issue remediation, support regulatory examinations and audits, administer governance routines, and deliver approved process improvements. Works on the implementation of process improvements including, but not limited to programming, building AI agents, etc. Maintains clear documentation, reporting, and follow‑up so that risks, control gaps, process performance, and improvement opportunities are visible and addressed.

The role operates within frameworks, priorities, and standards established by senior leadership and second‑ and third‑line partners; it recommends enhancements and escalates material issues rather than setting enterprise strategy or independently establishing governance frameworks.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

• Manage approved process‑improvement initiatives from intake through post‑implementation review, including current-state analysis, requirements, root‑cause evaluation, project planning, testing support, implementation coordination, and transition to the process owner.
• Work with business‑unit managers and process owners to identify inefficiencies, manual work, control gaps, and service opportunities; develop practical recommendations within established priorities and available tools.
• Define and track implementation measures, cost or time savings, key success indicators, and post‑production results; validate outcomes with process owners and report status to management.
• Maintain initiative inventories, schedules, decisions, supporting documentation, and periodic operational‑governance reports.
• Works on the implementation of process improvements including, but not limited to programming, building AI agents, etc.

• Administer established first‑line operational risk and control routines, standards, calendars, and reporting requirements for assigned business units.
• Monitor operational risks, control performance, compliance obligations, and remediation commitments; document status, follow up with owners, and elevate overdue or material items.
• Coordinate risk‑event reporting, issue management, root‑cause analysis, corrective‑action tracking, and risk ranking of processes in accordance with approved methodologies.
• Partner with the Business Unit Compliance Officer and business leaders to promote adherence to Bank policies, procedures, applicable regulations, and control requirements.
• Coordinate evidence collection, readiness activities, responses, and follow‑up for regulatory examinations, internal audits, compliance reviews, and control testing.
• Facilitate periodic operational risk assessments, control self‑assessments, governance reviews, and user‑access or other assigned control reporting; summarize results for management.
• Work with Compliance, Risk Management, Internal Audit, Information Security, and other second‑ and third‑line partners to execute agreed actions and resolve identified gaps.

• Administer established governance programs for policies, procedures, forms, disclosures, and knowledge content, including ownership, review cycles, approvals, version control, and status reporting.
• Coordinate with…