Business Analyst - Oahu

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Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.

The P SG ADMIN-DEMAND RESPONSE Department of the P CUSTOMER ENERGY RESOURCES OPERATIONS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional )

Provides operational support by leading process improvements through business analyses, maintaining documented CER business policies, and conducting process audits.

• Leads CER process developments and improvements by researching, analyzing, and reviewing business procedures to reduce inefficiencies and risks. Gathers requirements to prepare formalized work plans to deliver solutions that will support business needs/goals. Proactively monitors adopted solutions and provides training as needed after implementation to ensure a successful change in management.
• Serves as the primary point of contact in maintaining CER business policies, processes, procedures, and knowledge-based documents.
• Performs process and data audits to ensure compliance on tariff rule requirements using various databases. Provides data-driven actionable insights and recommendations from the audit process.
• Supports development, testing, and implementation of new programs, services, and tools for CER.
• Engages in the preparation and coordination of scheduled data reports, including but not limited to ad-­hoc requests.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

• Bachelor’s degree in business, economics, statistics, computer science, or related field of study, or equivalent experience.
• Working knowledge of continuous improvement principles and best practices to achieve operational excellence. Certification as a Lean Six Sigma Black Belt or Green Belt is preferred.
• Working knowledge of business and data analysis, process management, project management, and change management.
• Working knowledge of databases, simulation models and tracking systems.
• Thorough knowledge of MS Access, Excel, BI, AI, and collaboration tools.
• Thorough knowledge of personal computers, related software applications (i.e., spreadsheets, word processing, database management, etc.), analytical platforms, and artificial intelligence (i.e. Copilot).
• Working knowledge of CER operations is highly desirable.

• Self-starter with the ability and knowledge to interpret complex business objectives and translate them into clear requirements to meet organizational goals.
• Ability to conceptualize new ideas quickly and adapt to rapidly changing priorities to accomplish several tasks simultaneously amongst numerous deadlines.
• Superior attention to detail in analytical assessments; thrives on developing and maintaining high quality work plans and assessments and considers effects of decision in upstream or downstream.
• Excellent analytical, conceptual, organizational, and problem-solving skills to handle various projects and initiatives.
• Effective written, oral, and presentation skills.
• Strong interpersonal skills to influence and persuade various groups or individuals with the ability to handle difficult and/or sensitive issues with tact, courtesy, and discretion, while remaining flexible and composed.
• Ability to think creatively while maintaining high standards of business ethics and conduct and manage perceptions of all audiences by practicing and applying sound judgment.

• Several years (3-5) of experience…