Consultant III, Workforce Health

Consultant III, Workforce Health

Strategic Customer Engagement (SCE) drives to increase membership growth and retention by engaging customers and consumers across worksites, schools, and  amplifies KP's unique health and well-being capabilities through messaging, expert consultation, and value-added programs. The Workforce Health (WFH) Consultant partners with Sales & Account Management (S/AM) in meeting the workforce health needs of customers, brokers, and consultants and is responsible for increasing engagement, member satisfaction, and retention.

The WFH Consultant is a workforce health subject matter expert and is responsible for helping employer workforce populations improve their health and well-being and better manage chronic conditions. Improving health and workforce productivity is at the core of KP's value proposition. The purpose of this position reflects the importance of supporting the messages, tools, and offerings to position KP to better tell its value story to current and prospective customers.

This position will partner with S/AM to develop and implement workforce health strategies. They will:

• Provide analytical/strategic-thinking to:
  1) isolate customer business issues;
  2) design and execute analytics for studying business issues;
  3) bring workforce health and well-being content expertise, including mastery of the nuances of KP's integrated delivery system, to customers and S/AM;
  4) vet findings and make formal recommendations to KP leadership teams;
  5) provide guidance, oversight, and program alignment for non-standard customer requests.
• This position requires the ability to drive change through influence, identify and successfully deliver on market opportunities.
• Engage directly in market to provide customer-facing consultation for mid to large commercial customers including Large Group and Strategic. The position will be responsible for engaging directly with their entire book of business and providing workforce health consultation for customers, brokers, and prospects as assigned.

Serves as part of a consulting team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Manages moderately complex projects or project components, participates in change management activities, and performs data analyses in support of business initiatives.

Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work;
  
  helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables;
  
  identifying and escalating tough stakeholder issues while maintaining an independent perspective; preparing presentations and reports; and leading or facilitating team meetings.
• Develops requirements for business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and developing and…