Client Service Leader - Water Services

Company Overview

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Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co‑workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so.

Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which foster personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world‑class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

CDM Smith has a new opportunity for an experienced Client Service Leader to lead client engagement and business development for water and wastewater municipal infrastructure for multiple private, municipal and state agency clients in the Hawaiian/ West Pacific market! We have worked on some complex projects for major clients throughout this region and are looking for a candidate who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients.

As a member of this team, you will contribute to CDM Smith's mission by:

• Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the Hawaiian/ West Pacific market

• Aligning CDM Smith’s firm-wide strategies with local business development activities.

• Being responsible of the overall financial performance of projects within a client portfolio.

• Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations.

• Assembling and leading client and project teams to meet client needs and project requirements.

• Developing and leading proposal efforts and presentations.

• Implementing CDM Smith’s Sales Delivery Process and proactive use of CDM Smith’s sales tools.

• Negotiating critical issues with clients and potential teaming partners and subconsultants.

• Development of technical approaches and strategies.

• Assisting on individual projects and meeting billable hour targets.

• Meeting annual sales goals from both existing and new clients.

• Managing business development budgets and costs.

• Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives.

• Following and implementing CDM Smith’s standardized business practices.

• Participating in CDM Smith’s training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6-months of onboarding.

• Adhering to CDM Smith’s Core Values.

• Expert knowledge of corporate governance practices, organization design principles, accounting principles, finance, supply chain management, and organization management.

• Excellent written and oral communication skills.

• Ability to understand highly complex technical, professional and business materials

• Bachelor's degree.

• 15 years of related experience.

• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

• Equivalent additional directly related experience will be considered in lieu of a degree.

• Bachelor's degree in Civil, Environmental or Chemical Engineering

• Professional Engineering (PE) License is preferred

• Previous experience winning/managing water/wastewater projects in local market

• Excellent communication, networking and team building skills

20% - 40%

An appropriate and valid driver's license is required.

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