Program Manager

Program Management:

Manages multiple high-level, mission-critical, cross-departmental programs and project(s), from design through implementation, with guidance from executive sponsors:

• Facilitates the definition of project scope, goals, and deliverables and lead the implementation phase to ensure consistency with stated goals
• Develops full-scale project plans, including defining project tasks, timeline, resource requirements, and managing budget and resource allocation
• Monitors on-going program dynamics, manages risks, and resolves issues
• Keeps stakeholders informed of progress and communicates/presents progress and status to a variety of audiences
• Provides work direction and leadership to project team, including scheduling and assignment of work and review of individual project efforts
• Implements and manages project changes and interventions to achieve project outputs
• May act as business owner as needed to provide ongoing project support

Creates and fosters working relationships with internal and external parties that facilitate program success:

• Keeps an open line of communication between key stakeholders where information is monitored and shared
• Facilitates meetings and discussions to achieve consensus and enter into enforceable contracts for the assigned project
• Manages relationships and contracts with vendors providing services under the project as needed
• Coordinates and documents steering and leadership committee/team activities
• Ensures changes to guidelines, policies, and procedures are analyzed and fully communicated to impacted parties

• Receives high-level business requirements and develops detailed requirements. Prioritizes efforts and maintains inter-dependencies
• Gathers and analyzes information such as business trends, competitive threats, and strategic assumptions
• Visualizes and presents data in a way that highlights a program/project's areas of excellence and areas of improvement
• Facilitates planning sessions with management to align departmental/program efforts with corporate strategic goals in order to deliver tactical results

• Contributes to the development and coordination of best practices, project standards, procedures and quality objectives.
• Serves as a team player, role model and mentor for other employees in the organization
• Performs all other miscellaneous responsibilities and duties as assigned or directed.