Services Consultant

At Pro Service, benefits administration isn’t a back-office function — it’s one of the most consequential services we deliver to Hawaii employers. When employees get enrolled correctly, understand their plans, and receive clear answers during qualifying life events, employers trust us more. The Benefit Services Consultant is the person who makes that happen.

This is a client-facing, consultative role. You’ll own a book of business, serve as the primary benefits contact for your clients and their employees, and manage everything from eligibility changes to annual open enrollment — across a high-volume environment where the details matter and the stakes are real.

• Serve as the primary benefits contact for assigned clients and their employees — delivering proactive, consultative support on plan strategy, compliance, employee communications, and benefits education.
• Guide clients and employees through eligibility changes and qualifying life events, explaining impacts, required documentation, and processing timelines clearly and accurately.
• Facilitate and support annual open enrollment, including document audits, plan recommendations, employee education sessions, and enrollment processing.
• Conduct eligibility audits across HRIS platforms, identify discrepancies, and ensure accuracy of enrollment records.
• Proactively identify benefits gaps or opportunities within a client’s program and recommend plan adjustments aligned with workforce needs and budget.

This is a high-volume, client-service role where technical accuracy and clear communication are both non-negotiable. You’ll manage a real book of business — which means clients are counting on you to be responsive, knowledgeable, and on top of moving parts across multiple accounts simultaneously. Open enrollment season is demanding, and mid-year regulatory changes don’t wait for a convenient moment.

This isn’t a back-office role where you process requests and move on. Clients will ask hard questions, and they’ll expect answers — not escalations. Speed and accuracy have to coexist here. We expect you to build trust with clients quickly and hold a high standard for follow-through.

Prior experience in benefits administration, consulting, or a client-service-focused HR or PEO environment is required. Strong working knowledge of healthcare benefit plans and applicable regulations (ERISA, ACA, HIPAA, COBRA) is expected coming in.

• You can translate complex benefits information into plain language without losing accuracy. A client asks why their employee’s dependent wasn’t enrolled after a qualifying life event — you walk them through documentation requirements and next steps without needing to look it up.
• You manage competing priorities without letting things fall through the cracks. During open enrollment, you track deadlines across multiple clients while still responding to mid-cycle eligibility questions within the same day.
• You hold yourself to a high error standard — not because someone’s watching, but because the work requires it. You’ve caught your own mistake before it reached the client and corrected it without being asked.
• You’re comfortable with technology and adapt quickly when systems change. You’ve navigated more than one HRIS platform and figured out a new one without a formal training program.
• You communicate proactively — clients hear from you before they have to chase you down. You send status updates on open items without being asked, especially when timelines shift.

We welcome applications from candidates based anywhere in Hawaii, including neighbor islands, who would work a hybrid…