Principal Business Process Consultant

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Principal Business Process Consultant for Support Services is a high-impact analytical leadership role responsible for owning the performance truth for Support Services and ensuring that strategic initiatives and operational changes deliver measurable outcomes.

This role sits at the intersection of data, operations, and decision-making, partnering closely with the BEP Director, Process & Operational Analysts, and Analytics COE to translate performance signals into clear insights, early warnings, and fact-based decision support.

This is an ideal role for high-potential analysts or operational leaders who want to move beyond reporting and into enterprise influence, outcome ownership, and strategic problem-solving.

Serve as the primary day-to-day CXE business partner to Support Services leadership, acting as the connective tissue between enterprise CXE strategy and operational execution

Maintain prioritization hygiene for Support Services, integrating inputs across analytics, capacity, readiness, and operations to ensure leaders have a clear, current, and shared view of priorities, dependencies, and trade-offs

Triage and shape incoming work, distinguishing signal from noise, clarifying intent, and ensuring requests align to agreed priorities and outcomes

Prepare decision-ready materials for the BEP Director and CX leadership, including options, impacts, risks, and trade-offs that enable timely, high-quality decisions

Own adoption and reinforcement of decisions, ensuring initiatives and changes translate into real behavioral change—not just alignment in meetings or communication

Coordinate enablement and readiness efforts, partnering with CXE Centers of Excellence to ensure the right support, tools, and guidance are delivered at the right time

Ensure initiatives are well-formed, with clear outcomes, named owners, success measures, and plans for follow-through

Surface risks early and proactively, identifying misalignment, capacity strain, or readiness gaps before they result in late escalations or rework

Capture and synthesize lessons learned, feeding insights back into future planning, readiness assumptions, prioritization, and capacity discussions

Build enterprise perspective, connecting Support Services needs to broader CXE priorities and helping leaders understand downstream and cross-functional impacts

• Senior-level experience in business partnering, operations, strategy, or program leadership, preferably in complex, matrixed environments

• Demonstrated ability to connect strategy to execution, translating high-level direction into coordinated, adoptable operational action

• Strong prioritization and systems-thinking skills, with the ability to see across work streams, dependencies, and constraints

• Experience influencing senior leaders, providing clear recommendations, framing trade-offs, and driving alignment without formal authority

• Operational credibility, with a solid understanding of service delivery, implementation, managed services, or customer-facing operations

• Proven track record of driving adoption and change, not just…