E-Commerce Assistant Book Manager

This position oversees the daily operations of the e-commerce book and media department, ensuring efficient processes, quality standards, and strong customer and employee engagement.

• Maintain established productivity goals for Departments 187 and 189 without a loss of quality of work
• Train new employees and provide ongoing guidance and individual training to improve performance
• Learn and lead the flow of books and media through the sales cycle: receiving, warehousing, scanning, listing, stocking, shipping, etc.
• Quickly and efficiently process books across all product categories as directed
• Track production output as well as product levels and record on the appropriate form
• Maintain work areas in a neat and orderly manner with clean‑up activities performed throughout the day
• Record assigned metrics and complete daily reports
• Update Daily, Weekly, and Monthly reports for the e‑commerce team as directed
• Operate and troubleshoot the book shipping machine; reach out to necessary contacts for support when needed
• Provide high‑profile leadership and direction by maintaining positive customer service and employee morale
• Accountable for all aspects of E‑Commerce Book and Media Operations
• Ensure safety and security are maintained, reporting all problems/hazards immediately
• Meet sales goals, both in revenue and profit
• Reach listing goals by monitoring the production processes and ensuring listing/receiving staff are well trained
• Manage supervisors and all employees in the absence of the E‑Commerce Senior Operations Manager
• Ensure proper training of employees regarding company policies, procedures, job requirements, and equipment operation, safety, security, and department housekeeping
• Manage all aspects of online marketplaces including eBay, Amazon, Alibris, etc.
• Ensure merchandise is listed in accordance with written guidelines from corporate staff and verbal/written instructions of the E‑Commerce Director
• List merchandise to optimize sales, considering maximization of recovered value
• Open and close the department and handle all related activities if directed by the E‑Commerce Operations Manager
• Address customer needs, handle and resolve complaints with conflict‑resolution skills, and prevent problem escalation in a courteous professional manner at all times
• Develop and manage vendor relationships, including marketplaces, industry partners, and suppliers
• Stay current with marketplace rules and regulations to ensure compliance and customer satisfaction
• Collaborate with the Facilities department to address and correct concerns
• Work with corporate Loss Prevention and Safety to protect company assets at all times
• Ensure all purchase orders are completed promptly and correctly
• Oversee training of NOW participants assigned to the department
• Perform other duties as assigned by the E‑Commerce Operations Manager
• Act as the E‑Commerce Operations Manager in their absence

• Proficient in the English language

• Bachelor’s degree or three years of relevant experience preferred

• Book Shipping Machine
• Forklift
• Pallet Jack
• Electric Stacker
• Book Tipping Machine

• Management style that empowers employees through coaching and positive motivational techniques
• Organizational skills: results‑oriented, able to meet high standards, goals, and objectives
• Accountability style: holds employees accountable, serves as a mentor, and welcomes 360‑degree feedback
• Collaborative: values effective relationships with others
• Teamwork: willing to work as part of a team and shares credit with colleagues
• Problem solving: simplifies complicated issues and develops traditional and nontraditional solutions
• Integrity: possesses the highest ethical standards, trustworthy and transparent
• Interpersonal savvy: builds constructive relationships with employees, customers, clients, and board members
• Composure: remains calm and collected under pressure
• Communication: strong communicator, excellent listener, and effective presenter to Goodwill employees, senior management, and board members