General Office Clerk​/Customer Experience Specialist

Description

We are in the logistics industry, situated in HONOLULU, Hawaii, and we're currently in search of a General Office Clerk/Customer Experience Specialist. in this dual-role position, you'll wear many hats, but your main responsibility will be to put our customers at the heart of everything you do. From answering inquiries and resolving issues to processing orders and gathering customer feedback, you'll be to go-to person for our customers' needs.

Beyond customer service, you'll also take on general office tasks, such as filing, data entry, liaising with different departments, and supporting office management.

To apply , please call us at . Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Responsibilities:

- Coordinate freight movements.

- Provide quotations to customers and overseas agents upon request.

- Prepare and process documentation including Interim Receipts, freight invoices, and freight labels.

- Handle customer invoicing and vendor invoice accruals.

- Provide timely updates to customers regarding shipment status.

- Coordinate with third-party trucking partners for pickups and deliveries.

- Prepare end-of-day documents for next day jobs.

- Collaborate with various internal teams on the movement of freight.

Requirements

- Minimum 1 year of experience in a similar role.

- Proficiency in basic office skills and use of basic office equipment.

- Experience in answering inbound calls and making outbound calls.

- Demonstrable skills in data entry and document uploading.

- Familiarity with documentation, filing, copying, and scanning tasks.

- Proficiency in Microsoft Word and Microsoft Excel.

- Ability to handle customer queries effectively and improve customer experience.

- Ability to prioritize tasks and manage time effectively.

- High attention to detail and accuracy.

- Ability to work both independently and as part of a team.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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