Account Service Representative

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking a customer-focused and highly-engaging Account Service Representative to join our team in the Consumer Loan Collections Department. In this role, you will assist with curing delinquent First Hawaiian Bank loans by contacting customers via phone or written correspondence. The Account Service Representative recognizes accounts and/or relationships that pose a credit risk and makes recommendations or takes prudent actions to reduce the Bank’s exposure.

This role is also responsible for providing excellent service to delinquent customers and to work in concert with the Relationship Officers to best service our delinquent loans.

Monday - Friday 8:00am - 5:00pm (hours may vary)

The hourly pay range for this role is $16.15 - $22.50 per hour; commensurate with experience.

• High school diploma or equivalent required
• Associate’s Degree in a business-related field preferred
• MS Windows proficient (MS Excel, MS Word and MS Outlook)
• Must be articulate, self-motivated and able to interact with a diverse group of individuals
• Excellent oral and written communication skills, problem solving and negotiating skills are required in order to make critical decisions with minimal supervision
• Must possess excellent telephone etiquette skills
• Good time management skills
• Able to plan and organize
• Able to work under pressure with multiple deadlines
• Able to handle confidential matters judiciously
• Able to work beyond scheduled shift as needed

We proudly offer a comprehensive benefits program for all employees. For more information,

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit . Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our pages. Discover firsthand insights through our series, offering a glimpse into the daily lives of our valued team members.

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!