Receptionist, Customer Service​/HelpDesk

The Arcadia Family of Companies is a local non‑profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.

Employees are the heart of all we do. We foster an environment of compassion, understanding, integrity and open communication. Our culture emphasizes collaboration and teamwork in a supportive environment that puts our residents, clients and members first. Each day we enjoy making a positive difference in their lives. Come join us to be part of our remarkable team where every member is valued!

• Healthcare:
  Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.
• Retirement Savings:
  Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.
• Free Employee Meals:
  More time to relax and let our chefs take care of your meals.
• Paid Time Off:
  Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday!
• Sick Leave:
  After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.

• Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs)
• Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more!

Join our dynamic team as the cornerstone of communication within our facilities! You'll be the first point of contact for both internal and external inquiries, demonstrating exceptional communication skills and professionalism. From managing incoming calls to resolving resident and guest concerns in alignment with ACS policies and protocols, your role will be pivotal in ensuring smooth operations and exceptional service delivery.

• Call‑In Status:
  No set schedule but will work a minimum of 2 days per month

• $17.42 - $20.00 Hourly
• Call‑In differential - Additional $2.00 per hour

• Performs necessary duties for emergency situations such as fire, fire alarms, hurricanes, and other possible emergencies and drills as outlined in the Disaster Response Playbook.
• Welcomes on‑site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access including monitoring of surveillance cameras and radio transmissions following established sign‑in, registration protocols to ensure a safe environment.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Responds to questions and provides callers with information.
• Cashes resident checks, sells postage, and balances reception and Gift Shop cash boxes.
• Receives, sorts and routes mail, publications and deliveries.
• Performs other clerical duties as needed, such as filing, photocopying, faxing, correspondence, reports and collating.
• Maintains daily log of activities.
• Maintains and issues company keys; updates check‑out log.
• Respects and observes residents’ and co‑workers’ rights and privacy.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have a presence and demeanor that professionally represents the Company when interacting with employees, residents, and the general public.

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Proficiency in Microsoft Office Suite – Word, Excel,…