Account Relationship Specialist
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for:
HMSA
Full Time
position
Listed on 2026-02-27
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: Account Relationship Specialist I
Job Responsibilities
In-office service contact for assigned groups. Handles day-to-day servicing inquiries directly with account contact via e-mail and phone.Assist with coordination of GTB and certificate requests.Validate the Summary of Benefits Coverage (SBCs), Benefit Summaries, and Summary of Changes that all accurately reflect what the group contracted for and ensure that employer group SBCs are sent out timely in accordance with Federal regulations.Prepare and submit documentation of accepted renewal rates and benefit changes (if applicable) for system updates. Verify that rates and benefits submitted are reflected accurately in HMSA's QNXT system.Assist with activities associated with Open Enrollment and the new group on-boarding process as assigned.Work with internal HMSA departments to answer account questions and resolve issues as needed. i.e.
- Membership, Customer RelationsScreen delinquency report monthly and work under the guidance of the account manager to determine when proactive outreach to selected employers who are past due is necessary, or to request exceptions when justified. Follow up with actions to avoid negative impact on the group's employees.Review retroactive transactions and work under the guidance of the account manager to determine whether an exception is warranted. Research claims paid and uncover any special circumstances which may affect exception decision.Assist with researching, processing and following up on inquiries from employer groups.Meet assigned goals for customer retention, servicing standards, customer survey and other key performance metrics as defined.Work in collaboration with cross functional team consisting of Strategic Account SAM, ARC, ARS I and HPA. This includes attending team meetings to plan various account servicing activities, appropriate escalation of issue, accepting delegated work from members of the team, and serving as the in-office contact for field-based team members needed assistance while in the field.Assist in implementing proactive sales and servicing strategiesBack up for ARS team members and account teams.Performs all other miscellaneous responsibilities and duties as assigned or directed.#J-18808-Ljbffr
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