Guest Service Representative

Guest Services Representative

Energetic and friendly individuals needed to provide an outstanding guest experience in a customer service position at a Retail center in Honolulu, HI. The Guest Services Representative will courteously greet all tenants and visitors to the reception desk, while making a wonderful first impression for visitors to the building. Guest Services Representatives must have exceptional interpersonal and communication skills and present a professional appearance and demeanor at all times.

Schedule: 40 hours/week

Compensation: $16 - $18/hour

• Takes great pride in offering helpful, friendly service at all times
• Is able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele with varied needs
• Is able to collaborate and work within a team environment
• Is proactive, approachable and solution focused
• Is punctual and dependable
• Has a strong customer service orientation
• Has excellent interpersonal and communication skills
• Has experience with multi-line phone systems
• Is proficient on basic Microsoft Office applications and the Internet

• Courteously greeting all tenants and visitors to the reception desk
• Signing in all authorized visitors according to the policies, rules, and regulations
• Contacting tenants in a courteous and professional manner when a guest is not pre-registered
• Providing excellent service to all guests arriving at the building
• Processing visitors’ information and provide a visitor badge
• Providing access to visitors for tenant and non-tenant group events, as needed
• Answering any tenant phone calls and emails for assistance throughout the day
• Providing guidance/information as requested from tenants