Cooler Services Dispatcher - Coca-Cola Bottling of Hawaii

Compensation & Benefits

• Hourly rate: $19.00 – $23.00 per hour, depending on experience
• $500 employment bonus after 6 months and $500 employment bonus after 12 months of employment
• $500 60‑day sign‑on bonus
• Up to 128 hours of Paid Time Off annually to start (13 days)
• 9 Paid Holidays annually
• Medical, Dental, and Vision benefits
• 401(k) with employer match

Apply today!

This position organizes service calls from call‑takers and dispatches calls to service technicians in an efficient manner. Provides assistance to Service Technicians by dispatching information of repair of company equipment and notifying customers of ETA, hold for parts and status of repair order.

• Receive and dispatch service calls.
• Dispatch service calls based on priority level.
• Communicate with sales regarding full‑service accounts and potential opportunities.
• Contact service technicians dispatching calls in a timely and prioritized manner.
• Establish delivery schedule with customers.
• Reassign calls based on availability of technicians.
• Run daily call‑count report.
• Maintain consistent contact with Cooler Service Supervisor and Cooler Service Manager.
• Fill in for other Dispatchers as needed.
• Other duties as assigned by supervisor.

• High school diploma or GED preferred; or equivalent combination of education and experience.
• Previous experience with paging systems (Nextel preferred).
• Excellent communication skills, both written and verbal.
• Strong customer service skills and ability to prioritize tasks along with service calls.
• Knowledge of area geography a plus.
• Excellent planning and organizational skills.
• Strong data entry skills and 10 key calculation skills.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, mouse, telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate, occasionally high due to outside environmental noises.

The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Coca‑Cola Bottling of Hawaii, LLC offers competitive wages, medical and dental benefits, 401(k) plan, and much more! Background/Drug Screen. EOE.