Hawaii - Coordinator, Nippon Rent--Car

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent‑a‑car reservations and agreements.

Pay Range: $17.00 - $22.50 / hour

Provide customer service for Rent‑A‑Car reservations and walk‑ins. Inform customers of the rental policy and answer any questions regarding the services.

30 % Handle customer inquiries such as availability and cost of vehicles.

30 % Process and complete rental, sale of rent‑a‑car and optional products.

30 % Resolve and report any concerns and issues, as well as assist with emergency situations.

10 % Basic Revenue tracking and marketing data processing for daily report.

• A ttend meetings, training classes, as needed .
• Perform any o ther multi‑task duties within company as assigned by General Manager

• High school graduate;
• Possess at least one (1) year customer service experience.
• Able to speak, write, and read in English and Japanese.
• Possess working knowledge of basic computer systems, application programs, e‑mail and standard office equipment.
• Possess valid Hawaii drivers license, with clean abstract

• Normal business hours: 7:00am - 6:30pm, Sunday – Saturday, including holidays;
• Up to 40 hours per week (full‑time), up to 20 hours per week (part‑time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
• Travel between various locations by on foot/vehicle. Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.

• Able to work cooperatively with others and deal constructively with conflict;
• Able to exercise self‑control and handle stressful situations;
• Able to work with alertness, attention to detail, and handle multiple tasks.
• Able to process information quickly to assist staff in other areas.
• Frequent – lifting less than 25 pounds, sitting, standing, eye‑hand‑foot coordination;
• Occasional – pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;
• Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching;
• Not applicable – carrying more than 50 pounds.

• Constant – requires talking and written communication to co‑workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co‑workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;
• Frequent – requires responding to written or verbal requests of vendors, visiting/working at different work sites.
• Not applicable – supervising others.

JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.