Lounge
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-06-02
Listing for:
Pasona N A, Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, English Customer Service
Job Description & How to Apply Below
Position:
Full-Time Lounge Staff
Location: Honolulu, CA
About the Role
Seeking four full-time, customer-oriented professionals to join our team in Waikiki. This position is ideal for individuals who enjoy providing high-quality hospitality in a Japanese-style service environment while supporting travelers from Japan and around the world.
Employment Type
- Full-time (40 hours per week)
- 5 days per week, including weekends and holidays
- Shift-based schedule aligned with lounge hours (9:00 AM - 6:00 PM)
- Must be available for both shifts :
- Early Shift: 8:45 AM - 5:15 PM
- Late Shift: 10:00 AM - 6:30 PM
- Annual Salary: $41,600
- Hourly Rate: $20.00
- Paid bi-weekly
- Salary Review: Once a year (based on performance)
- Bonus: Once a year (based on performance and company results)
- Provide exceptional customer service throughout the lounge
- (reception, standing counter, and seated desk service)
- Assist customers with inquiries related to:
- Cards
- Partner merchants
- Local tourism and travel information
- Arrange services such as:
- Optional tours
- Restaurant reservations
- Rental cars
- Spa bookings
- Handle emergency support cases:
- Lost or stolen cards
- Sudden illness or injury
- Card insurance-related inquiries
- Perform administrative tasks including data entry and filing
- Work Authorization:
- Must be legally authorized to work in the U.S. (U.S. citizen, Permanent Resident/Green Card holder, or valid work authorization).
- Visa sponsorship is not available.
- Language Skills:
- Fluent in Japanese and English
- Japanese proficiency must include polite/business-level communication (keigo), reading, and writing
- Computer Skills:
- Basic PC skills required (Windows / Microsoft 365)
- Personal Attributes:
- Strong customer service mindset inspired by Japanese hospitality
- Team-oriented with a cooperative and positive attitude
- Prior customer service experience is a plus, but not required
- Health Insurance (HMSA / PPO):
- Medical / Dental / Vision / Prescription
- 401(k):
- Transportation Allowance:
- Full reimbursement for monthly The Bus or Biki bike passes
- For car commuters: 50% parking fee reimbursement
- No double benefits
Vacation Leave:
- 6.67 hours per month until the 5th year of employment
- Accrual cap varies by years of service
- Available after 6 months of employment
- 8 hours per month (up to 320 hours)
- Available after 90 days of employment
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