Branch Call Support Consultant

Job Overview

TEKsystems is seeking experienced Customer Service professionals to join a leading financial services client in Honolulu. This role supports branch teams and customers by handling service inquiries, resolving issues, and managing escalated calls in a fast‑paced call center environment.

• Handle inbound customer and branch support calls in a high‑volume environment
• Resolve customer inquiries and operational issues efficiently
• Manage and de‑escalate complex or escalated calls
• Collaborate with internal teams to resolve customer concerns
• Accurately document all customer interactions and follow‑ups
• Maintain confidentiality and adhere to company policies

• 3+ years of experience in a call center or bank branch environment
• Strong customer service and communication skills (verbal and written)
• Experience handling escalation calls
• Ability to work under pressure and manage multiple priorities
• Strong attention to detail and follow‑through
• Basic technical/system knowledge
• Excellent time management and organizational skills
• Flexible availability, including weekends and holidays

• Experience with retention calls
• Strong problem‑solving and analytical abilities

• Work in a small, team‑oriented environment with low turnover
• Opportunity to gain exposure to banking operations
• Potential for long‑term growth and internal career advancement

This is a Contract to Hire position based out of Honolulu, HI. This is a fully onsite position.

The pay range for this position is $24.00 - $28.00/hr.

Benefits include medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available; life insurance; short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; and time off/leave (PTO, vacation or sick leave).

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.