Hawaii-Intern-CS Waikiki

Job Description

Posted Monday, June 1, 2026 at 10:00 AM

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full‑fledged destination management company (DMC).

Dayforce-Hawaii-Intern [Pay Range: $17.00 - $22.50]

Provide quality and professional customer service, briefing Japanese and non‑Japanese clients, and meeting with tours to adjust and finalize itineraries.

Provide general information on dining, shopping, optional tours, etc. and support Japanese and non‑Japanese customers at various plaza locations, telephone or briefing in person, and "RAKU‑Navi" system for customers before leaving Japan.

• Reserve optional tours, sell souvenirs, other items.
• Occasionally contacts Purchasing Sales division for booking and reconfirmations. Balance and close daily cash and credit card sales, make deposits, and verify cash on hand.

• Prepare documents and materials for arrival tours; review itinerary and arrangements, make simulation for incoming groups, and plan workflow according to updated movements. Adjust arrangements when necessary and inform Customer Service Headquarters (CSHQ) and/or other staff. Transmit total group counts to affiliated companies.
• Prepare documents and complete paperwork for arrival, departure, and in‑house tours as required.
• Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed.
• Inventory vouchers, meal coupons, ‘Oli ‘Oli/JTB phones, office supplies, and other equipment and materials.
• Meet with tour to adjust and finalize tour itinerary to ensure smooth movement.

• Resolve issues and concerns and assist with emergency situations.
• Report to Supervisor and Customer Service operations any extraordinary incidents with tours such as accidents, long flight delays, missing and damaged baggage, etc.

• Study guide books and gain knowledge to keep up with ever‑changing information regarding dining, shopping, accommodations, etc.
• Occasionally assist with check‑in/and check‑out for JTB customers, FITs, etc. at various hotels.
• Assist at hotel, banquet, or restaurant functions.
• Assist other departments or sections including rotations at Plazas, during peak periods or as required.
• Serve as backup for Supervisor and managerial staff when required.
• Perform other duties as assigned.

• High school diploma.
• Possess at least one (1) year work experience in customer service industry. Travel/hospitality industry or related experience preferred.
• Possess at least one (1) year cash handling experience required.
• Able to professionally and effectively communicate in English and Japanese.
• Possess knowledge of Japanese tour characteristics, Japanese culture and customs.
• Possess working knowledge of basic computer systems, JTB’s in‑house systems and software, application programs, e‑mail, and standard office equipment.
• Possess math skills including usage of 10‑key calculator.
• Possess a valid Hawaii driver’s license with clean abstract.

• Shift work variable between 6:00 AM to 10:00 PM, Sunday through Saturday including weekends or holidays as deemed necessary.
• Full‑time: up to 40 hours per week as deemed necessary.
• Part‑time: 20‑39.9 hours per week as deemed necessary.
• Casual - scheduled only when needed or assigned, numbers of days and hours scheduled vary.
• Heavy overtime periodically may be necessary with prior management approval.
• Regular attendance at the workplace is required.

Indoor areas with and without air‑conditioning, sheltered outdoor areas, bus loading areas with exposure to noise, dust, fumes and vehicle…