Tour Desk/Customer Service; ツアーデスク
Job in
Honolulu, Honolulu County, Hawaii, 96815, USA
Listed on 2026-06-17
Listing for:
Alliance Personnel
Full Time, Part Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Event Manager / Planner -
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
Job Description
Title /
Job Title:
Tour Desk Staff / Customer Service(ツアーデスクスタッフ / カスタマーサービス)
Location / Job Location:
Waikiki, Honolulu, HI
Salary / Compensation:
$22 - $25 per hour, Part-time, 32-38 hours/week, including weekends (flexible schedule)
Employment Type:
Part-time (Direct Hire)
Job Description / 業務内容
English:
We are seeking a Tour Desk Staff / Customer Service professional to support their guests in Waikiki. The role includes front-line customer interaction, tour arrangements, and handling inquiries to ensure a seamless experience.
Responsibilities:
- Greet and assist guests at the tour desk
- Provide information, sell, and book optional tours
- Assist with reservations for restaurants, spas, taxis, and other services
- Handle on-site issues or incidents during tours
- Respond to hotel-related and general inquiries during guests' stay
- Manage online optional tour bookings using multiple reservation systems
- Modify, cancel, refund, and reconfirm existing reservations as needed
- Enter and manage bookings in internal systems
- Work authorization in the U.S.
- Business-level English and Japanese
- Basic computer skills
- Experience in customer service or travel arrangements within the travel industry
ワイキキでお客様対応を担当するツアーデスクスタッフ / カスタマーサービスを募集しています。接客,ツアー手配,各種問い合わせ対応などを通じて,お客様に快適な滞在体験を提供するお仕事です。
業務内容:
- ツアーデスクでの接客対応
- オプショナルツアーの情報提供,販売,予約
- レストラン,スパ,タクシー等の予約代行
- ツアー当日のお迎えや参加時のトラブル対応
- ホテル関連および滞在中のお問い合わせ対応
- 複数の予約システムを使用したオプショナルツアー新規予約業務
- 既存予約の変更・キャンセル・返金・再確認・その他問い合わせ対応
- 社内管理システムへの入力と予約管理業務
- 米国で合法的に就労可能なステータス・ビザをお持ちの方
- ビジネスレベルの英語と日本語
- 基本的なPCスキル
- 旅行業界でのカスタマーサービス・手配経験者
- 勤務地: ワイキキ
- 給与: 時給 $22-25
- パートタイム: 週4ｘ8時間 週32時間,週末含む柔軟な勤務可能な方
- 勤務時間は応相談
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