Tour Operation Coordinator; Japanese/English
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-06-17
Listing for:
Alliance Personnel
Full Time, Per diem
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator
Job Description & How to Apply Below
Bilingual Tour Operations Coordinator (Japanese/English)
Job Location:
Honolulu, HI
Compensation: $17.00 - $22.50 per hour
Employment Type:
Full-Time, Direct Hire
Seeking a bilingual (Japanese/English) professional to support tour operations and customer service coordination for a leading travel and tourism organization. This role serves as a liaison between Japan offices, local vendors, and internal departments to ensure smooth tour operations and exceptional customer experiences.
Key Responsibilities- Coordinate tour schedules, itinerary updates, and operational changes
- Communicate with Japan offices, vendors, and internal teams regarding tour arrangements
- Manage tour-related issues and provide timely problem resolution
- Report incidents and emergency situations to relevant stakeholders
- Support administrative functions including documentation, invoicing support, and coupon management
- Provide operational support for tours, VIP guests, and special events
- Bilingual in Japanese and English (spoken and written)
- Minimum 1 year of travel industry experience or related experience
- Strong customer service, communication, and problem-solving skills
- Proficient in Microsoft Office and general computer applications
- Ability to multitask and work effectively in a fast-paced environment
- Business hours operate between 6:00 AM and 5:00 PM
- Sunday through Saturday, including holidays
- Schedule may include weekends and holidays as needed
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