Front Desk Concierge Mandara Spa

Job Description

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of “information” and “homecare services” are offered, paying special attention to front line guest service excellence standards.

• Preferred experience working with a Point of Sale system (i.e. Book4
  
  Time) and answering phones in a customer service facing environment, retail a plus.
• Computer literate with good typing skills.
• Effective written communication skills.
• Able to operate basic business machines (calculator, fax, printer, copier).
• Self motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience answering the phones in a customer oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills; proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements.