Reservationist | Queen Kapi'olani Hotel | Honolulu

Job Details Description

A lot goes into creating a perfect hotel stay, and that begins with the first point of contact: the reservation. We are looking to you make guests feel welcome even before they leave home. As a reservations clerk, you’ll respond to reservations in a friendly and courteous manner and provide prompt service in responding to guest needs.

Here are a few tasks you’ll be responsible for daily:

• Provide information to guests about the hotel and local happenings.
• Obtain all pertinent information to complete reservations.
• Answer the telephone and greet prospective guests in a friendly manner.

We’re looking for someone with a high school diploma or equivalent and at least one year of customer service experience. Reservations or front desk experience is a plus, but not required. Most importantly, you’re someone with a friendly, outgoing personality and are able to communicate with guests in a professional and positive manner at all times. If that sounds like you, go ahead and apply!

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

• Education
  :
  High School or better.
• Experience
  : 1 year in a customer service setting. Reservation Agent experience preferred.