Station Operator

About the Position

Location:

Pearl City, Hawaii, United States.

Job : R0122222|Date Posted: .

Hitachi Rail is looking for an enthusiastic, self‑motivated Station Operator to work on our Honolulu Rail Project. As the successful candidate, your ideas for continuous improvement and creativity are welcomed. The position is based in Pearl City, HI.

• Provide direct, front‑line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers’ questions, concerns, and complaints.
• Offer customers accurate, helpful travel and transit system‑related information.
• Provide assistance to customers in the use of ticket equipment.
• Explain to customers various options and policies.
• Monitor the proper operation of elevators and escalators.
• Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences.
• Direct customers during busy peak times.
• Assist with emergency station and train evacuations.
• Request police and/or medical assistance, as needed; and perform related work.

• Available to attend everyday for training Monday‑Friday.
• Station Operators will work rotating shifts including nights, Saturdays, Sundays, and holidays.

Working outside; working on noisy, environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust/dirt levels; and walking/riding up and down stairways, ramps, and escalators/elevators.

• Excellent customer service skills.
• Two (2)+years of experience in customer service or equivalent education and work experience.
• Ability to use computers and tablets.
• Ability to distinguish colors.

• Three or more years of experience in customer service.
• Second language skills desired but not required.

High School or equivalent; college preferred.

Starting pay is $22.95/hour.

Hitachi Rail employees enjoy a comprehensive benefits package including competitive pay, medical, dental and vision insurance, short‑ and long‑term disability, life and accident insurance, a retirement savings plan, and paid vacation. Training and development opportunities are also available.

In accordance with the DOT’s FRA and FTA programs, Hitachi’s substance screening program tests pre‑employment candidates and current employees, as required for safety‑sensitive positions.

Equal Opportunity Employer (EOE). Females/Minorities/Protected Veterans/Individuals with Disabilities.

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of the request and contact information to h Queries other than accommodation requests will not be responded to.