Customer Care Representative

About the Role

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. This part‑time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

• Answer inbound phone calls in a timely manner during workforce gaps
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested
• Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)
• Effectively resolve customer issues or concerns

• High School Diploma or equivalent education
• Minimum 2 years of customer service experience
• Call center and auto service department experience preferred
• Excellent communication and listening skills
• Ability to multi‑task and stay calm under pressure
• Basic computer skills and able to type a minimum of 25 wpm
• Must be flexible to work a part‑time schedule Monday through Saturday between the hours of 9:00am - 6:00pm