Front Desk Concierge Mandara Spa

Job Description

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

• Preferred experience working with a Point of Sale system (i.e. Book4
  
  Time experience desirable) and answering phones in a customer service facing environment, retail a plus

• Computer literate with good typing skills
• Able to operate basic business machines (i.e. calculator, fax, printer, copier)

• Self motivated
• Maintain a professional appearance at all times
• At least 1 year of experience of working with answering the phones in a customer oriented environment
• Demonstrate pleasant and appropriate phone etiquette
• Excellent listening and verbal skills
• Computer literate with good keyboard skills. Proficient with Windows
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc
• High school diploma or equivalent
• Team player
• High personal standards and values
• Excellent client care, service excellence and attention to detail
• Flexible and cooperative
• Ability to meet US employment and eligibility requirements