Hawaii - Coordinator, Nippon Rent--Car

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements.

Pay Range: $17.00 - $22.50 / hour

Provide customer service for Rent–Car reservations and walk‑ins. Inform customers of the rental policy and answer any questions regarding the services.

• 30 % – Handle customer inquiries such as availability and cost of vehicles.
• 30 % – Process and complete rental, sale of rent‑a‑car and optional products.
• 30 % – Resolve and report any concerns and issues, as well as assist with emergency situations.
• 10 % – Basic Revenue tracking and marketing data processing for daily report.

• Attend meetings, training classes, as needed.
• Perform any other multi‑task duties within the company as assigned by the General Manager.

• High school graduate.
• Possess at least one year of customer service experience.
• Capable of speaking, writing, and reading in English and Japanese.
• Possess working knowledge of basic computer systems, application programs, e‑mail and standard office equipment.
• Valid Hawaii driver license with clean abstract.

• Normal business hours: 7:00am – 6:30pm, Sunday – Saturday, including holidays.
• Up to 40 hours per week (full‑time), up to 20 hours per week (part‑time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
• Travel between various locations by on foot/vehicle. Subject to varying weather conditions including but not limited to air conditioned office, noise, dust, fumes and vehicle exhaust.

• Able to work cooperatively with others and deal constructively with conflict.
• Able to exercise self‑control and handle stressful situations.
• Able to work with alertness, attention to detail, and handle multiple tasks.
• Able to process information quickly to assist staff in other areas.
• Frequent – lifting less than 25 pounds, sitting, standing, eye‑hand‑foot coordination.
• Occasional – pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity.
• Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching.
• Not applicable – carrying more than 50 pounds.

• Constant – requires talking and written communication to co‑workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co‑workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading.
• Frequent – requires responding to written or verbal requests of vendors, visiting/working at different work sites.
• Not applicable – supervising others.

Tachibana Enterprises, LLC is a drug free workplace and an Equal Opportunity Employer.