Customer Experience Specialist Honolulu

Customer Service Assistant

We are seeking an onsite Customer Service Assistant to help support members and customers. This contract position may lead to a permanent opportunity. In this role, you will assist with basic customer service tasks such as answering questions, updating information, and providing general administrative support. This position is best suited for someone with good communication skills, a helpful attitude, and the ability to follow established procedures.

Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Responsibilities:

• Answer inbound calls and respond to basic customer questions in a friendly and professional manner.
• Help customers with general information about services, forms, and next steps.
• Enter and update customer or claim-related information in the system with accuracy.
• Assist with email, written correspondence, and basic office support tasks.
• Maintain organized files and records following company procedures.
• Support walk-in customers by providing general assistance and directing them as needed.