Customer Care Representative

Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Customer service associates help customers over the phone or via email, and also deal with customers in person. A customer service associate must possess a service-oriented, friendly, and personable attitude.

• Act as the first point of contact for customers visiting the office when needed.
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed.
• Other duties as assigned.

• Interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Maintain confidentiality and discretion in the performance of all duties.

• Self-motivate, be proactive, detail-oriented, and successfully function as part of a team.
• Keep work spaces organized and maintain. Alert Office Manager of low supplies.
• Assists in supply stocking and distribution.
• Partner with multiple stakeholders such as community managers, vendors, peers, and clients.
• Knowledge of company policies, procedures, and forms.
• Prioritize, manage time, and meet deadlines.
• Work effectively with others in person and in group setting.
• Communicate effectively and professionally on phone, email, and in-person.
• Operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills.

• High School Diploma or GED - Required.
• At least one year of directly related or closely related experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.