Analyst, Global Finance Reporting & Operations, Customer Onboarding

About us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation;
Barron's, Market Watch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

You will be responsible for accurate and appropriate completion of customer onboarding process and ongoing relationship maintenance. As the Finance contact for new customers, you will help guide our clients through the initial stages of our customer setup process. Your responsibilities will include providing personalized support, advocating for customer needs, and collaborating with teams to enhance the onboarding experience. You will be based in our Princeton, New Jersey office and report to the Supervisor, GFO, AR.

• Manage onboarding tasks and complete within the required timelines and agreed to service levels.
• Ensure all documentation provided by the client is updated and processed with accurate, required data.
• Comprehend all facets of the onboarding process, maintaining changes to documentation, where applicable.
• Respond to customer queries promptly, providing solutions to the customer's concerns within the confines of the application process.
• Be the key communicator between the customer and all other departments to guarantee successful onboarding.
• Understand relationships between different business lines/products and legal entities.

• Associate or Bachelor’s Degree (preferred).
• A passion for customer service, are a quick learner with a willingness to learn across our business lines.
• Excellent communication skills, both verbal and written.
• Ability to prioritize, multitask, and manage time effectively in a fast paced environment.
• Attention to detail, are organized and thorough with follow ups and closing out tasks.

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program