Verification Specialist

Intake Desk provides exceptional call center intake services for some of the top attorneys across the country. The Verification – Case Review Specialist plays a critical role in our Case Review Department, responsible for verifying, organizing, and updating facts from prospective clients about their potential cases while delivering the highest level of customer service.

• Be extremely detail-oriented.
• Stay up to date on all case criteria.
• Receive call transfers from intake representatives to verify information with potential clients.
• Build a storyline and verify facts regarding the situation.
• Be compassionate, empathetic, reassuring, and patient while talking to prospective clients.
• Organize follow‑up tasks for missing items.
• Provide high levels of customer service and answer customer service or intake‑related questions prospective clients may have.
• Make follow‑up calls for missing items or document retrieval.

• Experience in a highly detailed workflow such as verification, personal injury, workers’ comp, SSD/social security disability, insurance claims or mass‑tort legal experience.
• Strong, above‑average computer skills (multiple monitors, multiple work spaces).
• Accurate typing and data entry while speaking with a live client.

• Pay Range: $40,000.00 to $80,000.00+ includes guaranteed hourly pay, overtime and bonuses.
• W2 paid weekly.

• Health, dental & vision insurance
• Life insurance (company paid)
• First‑class work environment
• Cutting‑edge technology
• Ergonomic sit/stand desks
• Ergonomic executive‑style chairs
• Modern, comfortable office
• Quality workplace
• Ongoing training and support
• Fun perks such as massage guns, foot massagers, restaurant‑grade espresso machines, snacks, and paid meals

On location – remote work is not available. Fort Lauderdale, FL 33309:
Must reliably commute or relocate before starting work.

Full‑time

• Overtime
• Weekends as needed

• Bonus opportunities

Fort Lauderdale, FL 33309:
Must reliably commute or plan to relocate before starting work.

• Do you have above average data entry and computer literacy?

• High school diploma or equivalent (preferred)

• Data entry: 2 years (required)