Associate Service Specialist

Company Description

North Star Imaging (NSI) is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment. NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.

We are seeking a dedicated and detail-oriented individual to join our service team as an Associate Service Specialist. This onsite role will be responsible for efficiently managing various aspects of order processing, quoting, receiving purchase orders, and customer service. The role will be primarily focused on administrative tasks with a significant portion dedicated to customer service duties. The ideal candidate will possess strong organizational abilities, problem‑solving skills, and a passion for delivering exceptional customer service.

• Data Entry:
  Accurately create quotes while maintaining attention to detail and ensuring data integrity.
• Quote Entry:
  Assist in entering and managing quotes and customer inquiries, while ensuring accurate and timely processing.
• Customer Service:
  Provide outstanding customer service to both external clients and internal stakeholders, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Customer Follow‑Up:
  Proactively follow up with customers to provide updates on orders, address any concerns, and ensure a seamless experience.
• Order Management:
  Efficiently manage orders from creation to fulfillment, coordinating with various departments to ensure timely delivery and resolution of any issues.
• Project Management:
  Handle a high volume of quotes and projects simultaneously, prioritizing tasks and managing workload effectively.
• Multi‑Screen Management:
  Ability to work with multiple screens simultaneously to streamline workflow and maximize productivity.
• Documentation:
  Maintain accurate records and documentation related to orders, quotes, and customer interactions.

• Organizational Abilities:
  Ability to effectively prioritize tasks, manage time efficiently, and maintain a high level of organization in a fast‑paced environment.
• Problem Solving:
  Strong analytical and problem‑solving skills with the ability to identify issues, propose solutions, and implement improvements.
• Customer Service:
  Demonstrated commitment to providing exceptional customer service, with excellent communication skills and a customer‑centric approach.
• Initiative and Proactivity:
  Self‑starter with a proactive attitude and the ability to take initiative to anticipate and address customer needs.
• Microsoft Office Intermediate
  
  Skills:
  
  Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook) with the ability to create spreadsheets and documents.
• Order Management:
  Experience or familiarity with order management systems and processes.
• Data Entry
  
  Skills:
  
  Accurate and efficient data entry skills with a keen attention to detail.
• Multi‑Screen Management:
  Comfortable working with multiple screens and navigating between applications to multitask effectively.

Enjoy competitive compensation and generous benefits that include health, dental, life and LTD insurance, paid parental leave, 401k (with match), and a generous tuition reimbursement program.

NSI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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