Call Center Specialist

Call Center Specialist

We are looking for a Call Center Specialist to support customer communication operations for a transport organization in Honolulu, Hawaii. This long-term contract position is ideal for someone who enjoys delivering responsive service, handling high-volume inbound inquiries, and keeping daily office activities organized. The role also includes coordinating with vendors and contributing to outreach and marketing-related efforts while maintaining a detail-oriented customer experience.

Responsibilities:

• Respond to incoming customer calls promptly and provide accurate, courteous assistance related to services, requests, and general inquiries.
• Document interactions clearly in customer service systems and maintain organized records to support efficient follow-up.
• Place outbound calls when needed to confirm information, resolve open issues, or communicate service-related updates.
• Support marketing and outreach initiatives by helping coordinate campaign-related tasks and tracking communications.
• Communicate with external vendors to relay information, confirm details, and help ensure timely completion of assigned activities.
• Perform routine administrative work such as data entry, file maintenance, email correspondence, and preparation of basic reports using Microsoft Office tools.
• Escalate complex customer concerns to the appropriate team members and follow through to help achieve resolution.
• Maintain accuracy while managing multiple priorities in a fast-paced call center environment.