Customer Service Clerk - Honolulu - Honolulu,HI Job Honolulu area,Hawaii USA,Customer Service/HelpDesk

primary purpose

classify, rate, and input cargo information checked in into mainframe terminals to determine customer charges. Assist operations in the movement of cargo arriving from the neighbor islands (ni). Notify customers of cargo availability and direct them to the appropriate pickup area. Retrieves and prepares pouch for outgoing cargo. To assist operations in the movement of cargo going to the neighbor islands.

This is achieved by making reservations for cargo.

essential duties / functions

classify and input all bills of lading to include but not limited to yb, gbl, and act, according to

rates all cargo checked in by yb freight clerks for the purpose of billing rates all cargo on yb tariff, to include employee shipments, gratis, in-trade agreements and company business.

processes payments for all prepaid and collect shipments; prepares deposits and cash

perform cashiering functions to include, but not limited to, coding, classifying, freight bill and/or payment; provide information regarding collection of payment to other ports or department rating and issuing freight

provide customers with information on freight

prepare freight adjustments as

code and extend measurements for the purpose of calculating the applicable

process all payments in various forms accepted by the company to include credit card form, fax, email, in-person, check, and

do daily incoming cargo phone

answer all calls regarding incoming

stamp and file bills of lading (bls) for incoming cargo and other incoming correspondence.

distribute bls to customers and direct them to appropriate pick up location as

collect bls and other documents from various cs personnel and fc stations in the yard and distribute

file bls and other correspondence (bonded, mail, etc.) for outgoing barges in its appropriate pouch folders and prepare outgoing pouches for courier or barge

take payment information via phone, fax or email for incoming cargo.

prepare correspondence to customers utilizing microsoft "word" and "outlook."

prepare various spreadsheets utilizing microsoft "excel."

prepare bls for imaging

maintain files of epa haz waste manifests and copy all haz

bill storage charges for all late cargo

bills miscellaneous charges for incoming

prepare and mail (certified) abandon letter for abandoned

maintain wip in face for cash

order office supplies, documents (bls, haz, blank freight bills) and other office necessities as needed

makes reservations for

assists customers with reservations inquiries and general shipping and rate

files and maintains the booking

inputs container numbers into the connecting carriers tracking

provides information about proper shipping requirements and documents for motorized

provides information about hazardous cargo

updates standing container

provides support to the customer service department

continue to service customer stations with any active

assist customers, yb employees, etc. With creating bookings for any all cargo that require such

reconciliation/shipping maintenance.

other duties / functions

performs other duties within classification.

working conditions

office environment

equipment use

computer, 10-key adding machine, telephone, copy machine, facsimile machine

work hours

monday through friday shifts ranging from 6:00 am -- 6:00 pm as required by operational needs, saturdays by operational needs on rotation, and overtime as required.

mental demands

must be able to courteously and effectively communicate with customers and co-workers.

must be able to do basic mathematical calculations to compute cargo measurement and adjust invoices.

must be attentive to detail, alert and able to concentrate on the task at

must be able to proficiently write, read and comprehend english.

must have good verbal communications skills.

must have a pleasant personality, be customer service oriented, and have proper telephone technique.

must be able to work in a fast-paced and pressured work environment.

must possess a valid driver license.

must be able to visualize from a verbal description to properly book such cargo.

physical demands

sitting: frequently for all duties.

standing: occasionally servicing customers at counter (window) and to file, copy and fax.

stooping, kneeling, crouching, crawling: occasionally to obtain documents for issuance to

squatting: occasionally to obtain documents for issuance to customers and to

walking: occasionally mobility around the office, to obtain documents from piers, and to file, copy and fax.

reaching: occasionally service customers at counter (window) and to file and retrieve files.

fingering: constantly inputting data, using the 10-key adding machine, computer terminal, telephone and facsimile machine and scanning through documents.

eye-hand-foot coordination: constantly inputting information into computer terminal, dialing touch-tone phone, using calculator and computer keyboards, and scanning through

vision: (corrected, color): constantly reading and inputting the computer terminal, 10-key adding machine, telephone, distinguishing the different copies of the…

Customer Service Clerk - Honolulu - Honolulu, HI