Customer Service Clerk - Honolulu

Cargo Operations Specialist

Classify, rate, and input cargo information checked in into mainframe terminals to determine customer charges. Assist Operations in the movement of cargo arriving from the Neighbor Islands (NI). Notify customers of cargo availability and direct them to the appropriate pickup area. Retrieves and prepares pouch for outgoing cargo. To assist Operations in the movement of cargo going to the Neighbor Islands.

This is achieved by making reservations for cargo.

• Classify and input all Bills of Lading to include but not limited to YB, GBL, and ACT, according to
• Rates all cargo checked in by YB Freight Clerks for the purpose of billing Rates all cargo on YB tariff, to include employee shipments, gratis, in-trade agreements and company business.
• Processes payments for all prepaid and collect shipments; prepares deposits and cash
• Perform cashiering functions to include, but not limited to, coding, classifying, freight bill and/or payment; provide information regarding collection of payment to other ports or department rating and issuing freight
• Provide customers with information on freight
• Prepare freight adjustments as
• Code and extend measurements for the purpose of calculating the applicable
• Process all payments in various forms accepted by the Company to include credit card form, fax, email, in-person, check, and
• Do daily incoming cargo phone
• Answer all calls regarding incoming
• Stamp and file Bills of Lading (BLs) for incoming cargo and other incoming correspondence.
• Distribute BLs to customers and direct them to appropriate pick up location as
• Collect BLs and other documents from various CS personnel and FC stations in the yard and distribute
• File BLs and other correspondence (Bonded, mail, etc.) for outgoing barges in its appropriate pouch folders and prepare outgoing pouches for courier or barge
• Take payment information via phone, fax or email for incoming cargo.
• Prepare correspondence to customers utilizing Microsoft "Word" and "Outlook."
• Prepare various spreadsheets utilizing Microsoft "Excel."
• Prepare BLs for imaging
• Maintain files of EPA Haz Waste Manifests and copy all Haz
• Bill storage charges for all late cargo
• Bills miscellaneous charges for incoming
• Prepare and mail (certified) abandon letter for abandoned
• Maintain WIP in FACE for cash
• Order office supplies, documents (BLs, Haz, Blank freight bills) and other office necessities as needed
• Makes reservations for
• Assists customers with reservations inquiries and general shipping and rate
• Files and maintains the booking
• Inputs container numbers into the Connecting Carriers Tracking
• Provides information about proper shipping requirements and documents for motorized
• Provides information about hazardous cargo
• Updates standing container
• Provides support to the Customer Service Department
• Continue to service Customer Stations with any active
• Assist customers, YB employees, etc. with creating bookings for any all cargo that require such
• Reconciliation/shipping maintenance.

Performs other duties within classification.

Office environment

Computer, 10-key adding machine, telephone, copy machine, facsimile machine

Monday through Friday shifts ranging from 6:00 am -- 6:00 pm as required by operational needs, Saturdays by operational needs on rotation, and overtime as required.

• Must be able to courteously and effectively communicate with customers and co-workers.
• Must be able to do basic mathematical calculations to compute cargo measurement and adjust invoices.
• Must be attentive to detail, alert and able to concentrate on the task at
• Must be able to proficiently write, read and comprehend English.
• Must have good verbal communications skills.
• Must have a pleasant personality, be customer service oriented, and have proper telephone technique.
• Must be able to work in a fast-paced and pressured work environment.
• Must possess a valid driver license.
• Must be able to visualize from a verbal description to properly book such cargo.

• Sitting:
  Frequently for all duties.
• Standing:
  Occasionally servicing customers at counter (window) and to file, copy and fax.
• Stoo…