Client Experience Specialist: Frontline Support
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-08-20
Listing for:
UHA
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
UHA is seeking a Client Relations Coordinator to join the Client Services team. The role focuses on providing exceptional tier one support to clients via phone and email, acting as the main contact between Client Services, brokers, clients, and groups, and ensuring inquiries are routed, documented, and resolved efficiently.
The position balances frontline client interaction with back‑end service coordination, supports QA activities, peer onboarding, and continuous process improvements to enhance
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