Credit Card Customer Service AM Shifts

Job Overview

Discover Digital Banking and Payments is looking for a customer care representative based in the Chatham customer care center. This on‑site role handles routine customer service inquiries via telephone, digital or chat channels.

Shift times: 8:00AM–4:30PM CST and 9:00AM–5:30PM CST, Monday–Friday with weekends. Start dates will begin on June
17,2024.

• Answer routine customer service inquiries and problems via telephone, online or chat.
• Use standard screens, scripts and procedures to respond and troubleshoot.
• Navigate computerized systems to address customer questions and document interactions.
• Handle risk and customer‑impacting issues and escalations as needed.
• Engage with over 100 customers per day in a fast‑paced, back‑to‑back call environment.
• Assist with reward redemptions, account updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line adjustments.

• 1+ year of call center or customer service experience.
• High school diploma or GED.
• Excellent verbal communication and problem‑solving skills.
• Comfortable multitasking and working in a fast‑paced environment.
• Bonus points:
  
  experience with similar digital banking or payments roles.

Base pay ranges from $18.00 to $21.75 per hour; additional incentives may be provided as part of a market‑competitive total compensation package.

• Paid parental leave
• Paid time off
• 401(k) plan
• Medical, dental, vision and Health Savings Account
• STD, life, LTD and AD&D insurance
• Recognition program
• Education assistance
• Commuter benefits
• Family support programs
• Employee stock purchase plan

Discover is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other legally protected status. Discover complies with all applicable laws for qualified individuals with disabilities and provides reasonable accommodations upon request.