Customer Account Specialist - Full-time position starting Summer 2024

Job Summary

Do you describe yourself as a people person and have customer relations experience? If so, join as a Customer Account Specialist and develop skills in account management, sales, and operations.

You will build relationships with customers and collaborate with internal teams to solve challenging problems while managing shipments using our technology platform.

Our onboarding program is dynamic and comprehensive, ensuring you gain knowledge of the company, industry, and systems. We promote from within and offer multiple career paths.

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately in a customer‑centric manner.
• Analyze customer inquiries and provide quality and timely insights and updates.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams.

• High School Diploma or GED equivalent.
• Previous customer engagement experience.
• Ability to travel up to 5% domestically.

• Value a diverse and inclusive work environment.
• Basic proficiency in Microsoft Office Suite.
• Attention to detail, accuracy, and problem‑solving ability.
• Negotiation, collaboration, and influencing skills.
• Bachelor’s Degree from an accredited college or university.

To accommodate work‑life balance, this position offers the flexibility to work remotely 1–2 days per week. Specific location details will be provided during recruitment, depending on current circumstances.

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and vision coverage
• Basic and supplemental life insurance
• Short‑term and long‑term disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in the community
• Charitable giving match program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Career development, networking, and team‑building opportunities

C.H. Robinson is proud to be an equal opportunity and affirmative action employer. We believe in equality for all and celebrate the diversity of employees, customers, and communities. We’re committed to providing an inclusive environment free from harassment and discrimination.